Sales Engineer

Role Overview

The Sales Engineer is responsible for assessing the potential application of products or services and offers solutions that meet customer needs. This role works in partnership with the Sales team to drive Sales support, generate pipeline, and help create an overall successful adoption of the products and services, all the way to implementation and onboarding.

What You Will Do

Business management expertise, including PSA, ticketing, and sales operations. Researches, analyzes, and documents findings. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services.

Why It Might Be a Fit

Provides technical training to clients and communicates customer feedback for future product development developments. Exercises discretion and judgement regarding product specifications required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value.

Requirements

• Business management expertise, including PSA, ticketing, and sales operations.
• Researches, analyzes, and documents findings.
• Researches and presents reports showing potential customers the cost benefit of purchasing company products or services.
• Provides technical training to clients and communicates customer feedback for future product development developments.
• Represents both technical and functional aspects of our suite of products/services and proposes how These benefits prospective customers
• Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
• Executes proof of concepts with prospects at both a technical and business level to show value
• Exercises discretion and judgement regarding product specifications required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value
• Works independently or as part of a sales team with customers to position technology to both business and technical users in a consultative manner and through product capability assessments
• Prepares, researches, and provides input into technical RFPs/RFQs
• Acts as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support
• Pursues and maintains professional and technical knowledge through ongoing training and education
• May coach and review the work of other team members