Role Overview
The role requires strong hands-on experience in Salesforce Service Cloud, with expertise in case management, omnichannel, knowledge base, entitlements, and service console. The candidate should have experience in Apex, Lightning Web Components, and Salesforce Flows, as well as REST/SOAP API integrations, Salesforce architecture, security, and data modeling.
What You Will Do
The successful candidate will be responsible for solution design, technical leadership, team mentoring, and agile delivery, with a focus on stakeholder management.
Why It Might Be a Fit
The ideal candidate will have strong hands-on experience in Salesforce Service Cloud, with expertise in case management, omnichannel, knowledge base, entitlements, and service console.
Requirements
- Strong hands-on experience in Salesforce Service Cloud
- Case Management, Omni-Channel, Knowledge Base, Entitlements and Service Console
- Apex, Lightning Web Components (LWC) and Salesforce Flows
- REST/SOAP API integrations
- Salesforce architecture, security and data modelling
- Solution design, technical leadership and team mentoring
- Agile delivery and stakeholder management
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