Role Overview
The Customer Success Manager will be responsible for driving customer satisfaction, retention, and long-term growth. They will manage the full customer lifecycle, ensuring operational excellence, SLA adherence, and proactive engagement.
What You Will Do
The successful candidate will assist the team on end-to-end client management, serve as a trusted advisor and advocate, and lead the full customer journey, including onboarding, training, and continuous support.
Why It Might Be a Fit
The ideal candidate will have strong communication, interpersonal, and stakeholder-management skills, a solid understanding of data center environments, services, and operations, and proven experience in customer success, account management, or client engagement.
Requirements
- Bachelor’s Degree
- at least 3 years of experience in customer success/customer support/project management, or data center/IT service delivery/telecommunication industry
- Strong communication, interpersonal, and stakeholder-management skills
- Solid understanding of data center environments, services, and operations
- Proven experience in customer success, account management, or client engagement
- Proficiency in project management, SLA tracking, and performance analysis
- Ability to collaborate effectively with cross-functional technical and operational teams
- Fluency in Japanese and business-level proficiency in English, both in written and verbal communication
To apply for this job please visit linkedin.com.
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