Role Overview
Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention, product adoption, revenue growth opportunities, and measurable business outcomes.
What You Will Do
Strategic account management, customer retention, revenue growth, and measurable business outcomes.
Why It Might Be a Fit
The ideal candidate will have a track record of managing complex enterprise relationships and influencing senior executives, with strong analytical, commercial, communication, presentation, and problem-solving skills.
Requirements
- 5+ years in enterprise customer success, strategic account management, or a related client-facing role
- Track record of managing complex enterprise relationships and influencing senior executives
- Demonstrated success driving retention, adoption, and commercial growth
- Strong analytical, commercial, communication, presentation, and problem-solving skills
- Ability to work independently and coordinate cross-functional initiatives
- Experience with CRM platforms such as HubSpot or Salesforce
- Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel
Benefits
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women’s health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
- 3 weeks PTO to start, with unlimited PTO after year one
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
To apply for this job please visit workforcenow.adp.com.
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