Role Overview
The Manager of Customer Success will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities, and ensuring success on the PrismHR platform.
What You Will Do
Act as primary point of customer contact, drive strategic engagement, and field customer escalations as needed; advocate for customers with internal partners to drive customer-centric solutions.
Why It Might Be a Fit
This role requires a highly organized, dynamic, and responsive individual who can wear the hats of a project manager, a technical and strategic advisor, a relationship builder, and an account manager, and who cares deeply about delivering a fantastic customer experience.
Requirements
- 5-10 years customer care experience with a focus on relationship building at the senior executive level
- Bachelor’s degree or an equivalent combination of training and experience
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
To apply for this job please visit prismhr.applytojob.com.
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