Marketing Communications and Automation Manager

Role Overview

Join an organization committed to sharing the hope of true transformation with those impacted by incarceration. As a Marketing Communications and Automation Manager, you will help deliver timely, impactful, and well-crafted digital communications to supporters, volunteers, and constituents.

What You Will Do

Manage email and SMS marketing, oversee marketing automation workflows, collaborate across teams to create personalized audience experiences, and analyze communication performance to drive continuous improvement.

Why It Might Be a Fit

The strongest applicants are detail-oriented, creative, analytical, and comfortable managing multiple projects in a fast-paced environment. You will have the opportunity to work in a collaborative, mission-driven culture, with supportive teammates, innovative technology tools, and meaningful opportunities for personal and professional development.

Requirements

• 5–7 years of experience in email automation, platform support, IT support, marketing, or email optimization
• Bachelor’s degree in marketing, communications, or a digital-related field (Master’s preferred)
• Experience with Marketing Cloud and Salesforce CRM required
• Proficiency in SQL, HTML, Microsoft 365, and dashboard creation tools (PowerBI or equivalent)
• Strong writing, editing, and communication skills
• Ability to analyze testing results, interpret needs, and develop creative solutions
• Demonstrated ability to manage multiple projects and collaborate across teams
• 1–2 years of experience managing or coaching team members or volunteers
• Attention to detail and strong analytical mindset
• Ampscript experience preferred

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Retirement account funding
• Flexible Spending Accounts (FSAs)
• Paid maternity and parental leave
• Generous paid time off, including 14 paid holidays, 15 vacation days, and 10 sick days