Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will proactively manage a dedicated portfolio of customers, building strong, long-term relationships that help the customer achieve maximum value from our solutions.

What You Will Do

Proactive Customer Engagement, Value Realization, Performance & Health Monitoring, Quarterly Business Reviews, Collaboration & Strategy, Product Expertise, Continuous Improvement, Innovation, Knowledge Sharing and Mentorship.

Why It Might Be a Fit

Strong analytical skills, excellent communication and presentation skills, demonstrated ability to work collaboratively with cross-functional teams, mentorship and coaching skills, a proactive, customer-centric approach with strong relationship-building and trusted-advisor capabilities.

Requirements

• Strong analytical skills
• Excellent communication and presentation skills
• Demonstrated ability to work collaboratively with cross-functional teams
• Mentorship and coaching skills
• A proactive, customer-centric approach with strong relationship-building and trusted-advisor capabilities
• Bachelor’s degree preferred, or equivalent relevant experience
• 5-7+ years’ of experience in a customer-facing role, such as Customer Success, Account Management, or Consulting, preferably within the SaaS industry
• Proven track record of managing a book of business and achieving targets for retention and expansion
• Extensive experience with GRR and NRR goals and a proven track record of exceeding them
• Deep expertise in the SaaS business model and B2B customer lifecycle

Benefits

• Medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Regular company provided meals

Tagged as: Data Analysis