Customer Success Manager

Role Overview

The Customer Success Manager is a people leadership position responsible for leading, developing, and managing a team of Customer Success Associates based in India. The Manager is accountable for the performance, development, engagement, and day-to-day leadership of the team while ensuring consistent, high-quality support for Meazure Learning’s clients and Customer Success organization.

What You Will Do

The Manager will directly manage a team of approximately 10 Customer Success Associates, provide ongoing coaching, feedback, and development, and conduct regular one-on-one meetings, team meetings, performance reviews, and career-development discussions.

Why It Might Be a Fit

Success in this position will be measured primarily through the performance and effectiveness of the team, including achievement of team performance and service expectations, quality and consistency of client support, employee performance, engagement, development, and retention, and effective coaching and development of Client Success Associates.

Requirements

• Bachelor’s degree or equivalent relevant professional experience
• 8+ years of progressive experience in Customer Success, Client Services, Account Management, or a related client-facing function
• Minimum 3 years of direct people-management experience strongly preferred, ideally managing customer-facing or client-support professionals
• Strong client orientation and demonstrated ability to effectively manage escalations and resolve complex issues
• Strong verbal and written English communication skills and the ability to work effectively with global colleagues and clients
• Strong organizational, prioritization, and decision-making skills
• Demonstrated ability to use data and performance metrics to manage a team and make informed decisions
• Ability to operate effectively within a global, cross-functional, and matrixed organization

Benefits

• Company-Sponsored Health Insurance
• Remote Work Opportunity
• Competitive Pay
• Healthy Work Culture
• Career Growth Opportunities
• Learning and Development Opportunities
• Referral Award Program
• Company Provided IT Equipment