Senior Proposal Customer Success Manager, Mid-Market (GovCon)

Role Overview

You will own the customer relationship for approximately 40 to 50 primarily mid-market GovCon accounts. You are the person your customers call when they need to get more out of the platform, and you are the reason they keep getting value from it. You will work alongside an Account Manager who owns renewals, upsell, and all contractual conversations.

What You Will Do

Delivering quarterly business reviews that connect platform usage to bid and organizational outcomes, not feature tours. Driving adoption breadth across the platform, not just the one workflow the customer bought for. Maintaining strong health scores across your book and keeping your read on each account current and defensible.

Why It Might Be a Fit

You will report to our Director of Customer Success and work alongside CSMs covering enterprise, mid-market, and SMB segments. You will have a strong analytical instinct, excellent written communication, and the ability to look at usage data and tell the difference between an account that is fine and an account that is quietly dying.

Requirements

• 5+ years in GovCon business development, in roles such as Proposal Manager, Proposal Writer, Capture Manager, BD Analyst, Solutions Architect, or similar.
• 2+ years in a customer-facing role where you were responsible for someone else’s outcome: customer success, implementation, training, client-facing consulting, or account support.
• U.S. citizenship with the ability to pass a Federal Background Check and Identity Verification.

Benefits

• Competitive salary with performance based incentive plan and stock options in a rapidly growing, venture-backed company.
• Comprehensive health plan, ensuring you and your loved ones are well taken care of.
• Flexible work arrangements, including full remote work capabilities, to balance your professional and personal life.
• Extensive professional development opportunities, providing a fast track for career advancement.