Role Overview
The Customer Success Manager owns a portfolio of accounts post-handover from Deployment, from day-to-day users to CXOs. They set clear expectations, protect trust, and be the internal voice for what their customers actually need. They drive value realization, growth, and go deep on the business to understand each customer’s goals and day-to-day operations.
What You Will Do
The Customer Success Manager will own the relationship, drive value realization, drive growth, go deep on the business, run QBRs, and build proof. They will also partner across the company, catch trouble early, and flag account risk before it becomes urgent.
Why It Might Be a Fit
The ideal candidate has 3-5 years of experience in Customer Success, ideally in a B2B Agentic AI environment, and experience working with North America-based customers. They must have a strong customer-first mindset, excellent verbal and written communication, and thrive in a fast-paced, high-growth startup environment.
Requirements
- 3-5 years of experience in Customer Success
- Experience working with North America-based customers
- Strong customer-first mindset
- Excellent verbal and written communication
- Thrives in a fast-paced, high-growth startup environment
Benefits
- Health insurance for you and your family
- Meals at office on us
- Travel reimbursement
- Unlimited leaves
- Gym membership
- Unlimited learning & development
- Flexible work schedule
To apply for this job please visit job-boards.greenhouse.io.
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