Director, Marketing – Digital Customer Experience

Role Overview

The Director, Marketing – Digital Customer Experience will lead the strategy and evolution of Prologis’ global digital customer experience ecosystem with an AI-first transformation mindset.

What You Will Do

The Director will own the vision and roadmap across digital experience platforms, including web and CMS, property search, digital asset management, marketing automation, analytics, personalization, conversational experiences, and AI-enabled capabilities.

Why It Might Be a Fit

The Director will translate Prologis’ broader enterprise AI strategy into actionable Digital Customer Experience priorities and use cases, while partnering closely with Enterprise AI, Technology, Architecture, Data, Security, Privacy, Legal, and governance teams on shared platforms, standards, and responsible AI practices.

Requirements

• 10+ years of experience in digital customer experience, digital product management, digital marketing, marketing technology, AI-enabled products, or a related field.
• Proven leadership of enterprise digital platforms or customer-facing digital products, including ownership of strategy, roadmaps, business outcomes, and organizational change.
• Demonstrated experience using AI to transform digital products, customer experiences, marketing operations, or business workflows, including moving AI-enabled capabilities from experimentation into production and measurable adoption.
• Strong working knowledge of generative AI, LLMs, RAG, conversational AI, intelligent search, personalization, AI agents, copilots, workflow automation, evaluation approaches, human-in-the-loop patterns, and responsible AI practices.
• Demonstrated ability to identify and prioritize AI opportunities based on customer value, business value, feasibility, data readiness, risk, effort, and adoption readiness.
• Experience translating business and customer problems into AI-enabled product opportunities, requirements, experiments, and measurable outcomes.
• Strong experience working across Marketing, Product, Technology, Data, and AI organizations.
• Experience with CMS/DXP platforms, marketing automation, digital asset management, analytics, personalization, search, and customer journey design.
• Strong understanding of enterprise architecture, integrations, APIs, data, security, privacy, technology governance, and how these considerations affect AI-enabled products.
• Experience partnering with AI, engineering, architecture, data, security, privacy, and governance teams to move AI-enabled capabilities into enterprise production.
• Experience using data, experimentation, customer insight, and business metrics to evaluate product decisions and measure value.
• Experience leading global programs, vendors, budgets, roadmaps, and organizational change.
• Strong executive communication, stakeholder management, product leadership, and cross-functional leadership skills.
• Ability to balance innovation and experimentation with scalability, governance, customer experience, business value, and responsible technology practices.

Benefits

• Healthcare insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation
• Generous PTO with a starting accrual of 22 days a year
• Paid holidays
• Volunteer time
• Wellness, financial, and work/lifestyle-specific benefits