Role Overview
The Customer Success Manager will be the primary point of contact for a portfolio of large accounts, focusing on those utilizing Promise’s PromisePay services. They will own the relationship, drive adoption, spot and drive expansion, manage the handoff, and close the loop with Product.
What You Will Do
The role involves owning the relationship with customers, driving adoption, spotting and driving expansion, managing the handoff, and closing the loop with Product. The Customer Success Manager will also collect and prioritize product feedback from customers and route it back to the Product team.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in customer success, account management, or delivery roles serving enterprise or public sector customers. They will have a strategic and proactive approach, develop strong relationships, and be able to read the context of the client.
Requirements
- 3+ years in customer success, account management, or delivery roles serving enterprise or public sector customers
- Strategic and Proactive Hands-on Approach
- Experience owning account health outcomes — renewal risk, adoption, or expansion — for a portfolio of large, complex customers
Benefits
- 100% paid health coverage
- Flexible time off (take what you need) and sick leave
- Lunch, snacks, and coffee provided in office
- Company retreats
To apply for this job please visit jobs.ashbyhq.com.
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