Senior Customer Success Manager (Enterprise Accounts)

Role Overview

We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes, and grow our customer success function.

What You Will Do

You’ll combine strategic account management with practical marketing expertise and commercial judgement, discussing business objectives with senior stakeholders, interpreting programme data, and turning recommendations into action.

Why It Might Be a Fit

You’ll own relationships with enterprise clients, influence programmes used by large customer audiences, and contribute to product decisions and customer success approach.

Requirements

• proven track record in enterprise customer success, strategic account management or client services, ideally within SaaS, loyalty, CRM or marketing technology
• ability to demonstrate improved client outcomes, retained important accounts, and identified opportunities for growth
• understanding of customer lifecycle marketing and onboarding, communications, and ongoing engagement
• comfortable working with data and performance reporting, identifying what needs to change, and explaining recommendations clearly
• ability to build relationships across an organisation, from day-to-day programme owners to senior decision-makers, and lead challenging conversations
• technical confidence to discuss platform capabilities, integrations, and data requirements, working with specialists where needed
• strategic thinking with a hands-on approach, taking ownership, following through, and keeping several priorities moving

Benefits

• Commission structure for expansion & upsell
• Discretionary bonuses
• Pension scheme
• Regular social events
• Generous holiday entitlement
• Access to our entire suite of rewards
• Health cash plan with tenure