Customer Success Manager

Role Overview

As a Customer Success Manager at Prophix, you will own a strategic portfolio of mid-market and enterprise accounts, serving as a trusted advisor to finance leaders as they unlock the full value of the Prophix platform.

What You Will Do

Own a portfolio of strategic accounts end-to-end, acting as the primary point of contact and trusted advisor for finance leaders including CFOs, VPs of Finance, and senior stakeholders. Build and execute tailored success plans that drive product adoption, value realization, and customer maturity.

Why It Might Be a Fit

This is a high-impact, high-autonomy role for someone who thrives on building deep relationships and connecting technology to real business results.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within SaaS or enterprise software
• Proven ability to build and sustain executive-level relationships, including with CFOs, VPs of Finance, and senior stakeholders, and lead strategic conversations at that level
• Strong analytical skills with the ability to interpret account data, identify trends, and translate insights into proactive actions that drive retention and growth
• Demonstrated ability to manage a complex, high-volume book of business with a high degree of autonomy and strong organizational discipline
• Exceptional communication and presentation skills, with the ability to tailor messaging for executive audiences and deliver compelling business reviews
• Comfortable using AI tools responsibly to support tasks such as research, drafting, and data review, with a curiosity and openness to adopting new tools as they evolve
• Collaborative mindset and confidence to work effectively across all levels of an organization
• Able to learn new tools and adapt as technology and workflows evolve
• Curious, open to new approaches, and motivated to continuously improve

Benefits

• Hybrid set-up from our central Perth office with flexible working hours
• Co-funded gym membership, mobile, plan, home broadband and home office equipment allowance
• Birthday leave, extended leave, and mini sabbatical options for long-serving employees
• Employee & Family Assistance Programme access
• Professional development support and financial assistance for learning
• Social events, team activities, and opportunities to build community
• Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
• Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

Tagged as: Data Analysis