Client Success Manager – Client Growth

Role Overview

As a Client Success Manager – Client Growth, you’ll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio. You’ll be empowered to take ownership of important initiatives and outcomes, drive meaningful business results, influence decisions, and contribute new ideas.

What You Will Do

You’ll be responsible for managing and growing a portfolio of accounts, with a primary focus on sales-based expansion, client retention, and client operational support. You’ll own strategic account growth by building trusted relationships, identifying sales opportunities, developing account expansion strategies, and driving upsell and cross-sell activity across existing client accounts.

Why It Might Be a Fit

The most successful people at Propio aren’t necessarily the ones with the longest resumes. They’re the people who take ownership, continuously seek better ways of working, turn ideas into action, and hold themselves and others accountable to high standards.

Requirements

• Bachelor’s Degree or equivalent work experience
• 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
• Demonstrated success growing existing accounts, prospecting within client organizations, building pipeline, and meeting or contributing to revenue targets through upselling, cross-selling, and consultative selling
• Comfortable managing sales activity in a CRM, maintaining accurate opportunity records, and using account data to prioritize revenue-generating actions
• Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
• Proven ability to analyze data and deliver insights that drive client action and satisfaction
• Proficiency of Microsoft Office Suite – Outlook, Word, Excel, Access, PowerPoint
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Ability to work both independently and within a team to meet deadlines
• A self-starter who thrives in a fast-paced team-oriented environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401k
• Paid time off
• Wellness programs
• Professional development opportunities

Tagged as: Data Analysis, Excel