Customer Success Manager

Role Overview

Protecht is seeking a Customer Success Manager to join their growing team, responsible for delivering outstanding customer outcomes by owning a portfolio of customers and building strong relationships with them.

What You Will Do

Key responsibilities include owning and managing customer portfolios, building long-term relationships, driving product adoption, and delivering regular business reviews and insights.

Why It Might Be a Fit

The ideal candidate will have proven experience in Customer Success, strong relationship building skills, and a commercially-minded approach to driving retention, adoption, and growth.

Requirements

• Proven experience in Customer Success, Account Management, or a similar customer facing role
• Strong relationship building and stakeholder management skills
• Commercially minded, with experience driving retention, adoption, and growth
• Data driven, with the ability to interpret customer insights and translate them into action
• Highly organised and able to manage multiple accounts and priorities
• Proactive, solutions focused, and customer obsessed mindset
• Experience working with complex SaaS solutions, technology products, or B2B environments
• Experience using CRM or customer success platforms

Benefits

• Flexible, supportive, and inclusive work environment
• Opportunity to work on a globally used, purpose driven product
• A culture that supports growth, learning, and career progression