Customer Experience Executive (French & English Speaking)

Role Overview

We’re looking for an English & French speaking customer champion who can turn everyday chats into the reason people fall in love with Protein Works. Join Protein Works as our French & English Speaking Customer Experience Executive and help build the kind of customer experience people actually talk about.

What You Will Do

You’ll cover phone, live chat, email and social DMs, helping to drive our shift from service-based to experience-based customer management for UK and French customers.

Why It Might Be a Fit

You’ll have real ownership here, helping to set the KPIs that measure our new Wow strategy, then go out and beat them, pushing our Trustpilot and NPS scores towards best in class.

Requirements

• Fluent written and spoken English and French
• Experience in customer service role
• Relationship builder who earns trust fast, stays calm in tricky conversations and can negotiate a great outcome
• Creative and brand-obsessed
• Positively impatient and quick to learn

Benefits

• Access to PW product discounts
• Private healthcare
• Birthday day off
• Pension scheme
• Unique bonus scheme
• Cycle to work scheme
• Staff socials and events
• State of the art PW Campus
• Refreshments on-site