Customer Success Manager (Partners)

Role Overview

As a Customer Success Manager on our Partnerships team, you’ll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients. You’ll learn each partner’s business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans.

What You Will Do

Be the trusted partner advisor: Run regular business reviews and executive-level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long-term plans.

Why It Might Be a Fit

3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales) with strong project management, relationship-building, communication, and presentation skills, and experience in a highly regulated market (Fintech, Insurance, Retail, Banking).

Requirements

• 3–5 years in a customer- or partner-facing role
• Strong project management, relationship-building, communication, and presentation skills
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking)

Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)