Role Overview
As a Customer Success Manager, you are the central point of contact for our over 200 active customers in their daily business. You ensure that they are satisfied, stay with us in the long term, and grow with us.
What You Will Do
Your tasks include: onboarding and regular check-ins, helping with customer problems, taking over escalations, making decisions independently on refunds and payment issues, and building accounts with the sales team.
Why It Might Be a Fit
You will be a good fit if you are customer-oriented, solution-oriented, and take responsibility for your customers’ problems. You should have a high stress resilience and remain sovereign even in hectic phases.
Requirements
- customer-oriented
- solution-oriented
- stress resilience
- fine touch in dealing with people
- recognizing real potential and distinguishing A-customers from C-customers
- good sense of when to be lenient and when not
- quick understanding and technical understanding of tools like Stripe, Intercom, Slack, and Claude
- desire for startups, implementation, and further development
Benefits
- above-average salary
- performance-based bonuses for upselling and expanding existing customers
- modern Apple equipment
To apply for this job please visit linkedin.com.
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