Role Overview
As a Senior Customer Success Manager, you are the central point of contact for all matters related to our over 200 active customers in their day-to-day business, excluding Sales.
What You Will Do
Your tasks include conducting self-onboardings and check-ins, clarifying customer concerns, taking responsibility until the end, and handling escalations and enterprise customers.
Why It Might Be a Fit
You will be a sparring partner and mentor for our Customer Success Manager, build processes and onboarding materials, optimize customer relations processes, and develop yourself to a team lead customer success.
Requirements
- Experience in customer success, preferably in the SaaS field
- First experience in leading or integrating colleagues and a willingness to develop a leadership role
- Quick, safe decision-making and a willingness to stand by decisions
- Good feeling for when to be lenient and when not
- Technical understanding of tools like Stripe, Intercom, Slack, and Claude
- Structured work style, but flexible enough for a startup daily life
- Communication strength across departments
- Hands-on mentality and a desire for startup and implementation
- Feeling for upselling opportunities in customer conversations
Benefits
- Above-average salary
- Performance-based bonus
- Modern Apple equipment
To apply for this job please visit linkedin.com.
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