Customer Experience Manager (Trưởng nhóm Trải nghiệm Khách hàng)

Prudential seeks a Customer Experience Manager to drive the execution of customer experience initiatives, leading journey improvement initiatives, VoC analysis, and cross-functional coordination to address customer pain points effectively and consistently.

Requirements

• CX Execution & Initiative Delivery
• Customer Journey Management & Improvement
• Voice of Customer (VoC) & Insights
• CX Standards, Frameworks & Ways of Working
• Performance Tracking & Reporting
• Stakeholder & Team Collaboration

Benefits

• equal opportunity employer
• equality of opportunity of benefits
• reasonable adjustments to support people with individual physical or mental health requirements