Customer Experience Representative

Role Overview

Pacific Smiles is seeking a Customer Experience Representative to join their team in a full-time, permanent role. The successful candidate will be part of a tight-knit, supportive team, speaking with patients who already know and trust them.

What You Will Do

The role includes making outbound calls to patients, booking appointments, managing cancellations, and handling inbound calls with professionalism and care.

Why It Might Be a Fit

The successful candidate will bring excellent communication skills, a genuine interest in customer service, and a motivated, goal-driven attitude.

Requirements

• Excellent communication skills
• A genuine interest in customer service and patient care
• Strong time management and organisational skills
• Confidence using technology, including call systems and booking software
• A motivated, goal-driven attitude and a willingness to support team success
• Reliability and commitment

Benefits

• Competitive pay
• Employee benefits
• Ongoing training and support