Role Overview
Contributes to customer engagement, loyalty, and lifetime value by executing strategies and driving projects to enhance customer experience across all touchpoints. Aligns CX initiatives with the company’s goals and brand values. Drives the management of Public’s gift card program and owns the marketing plan to grow gift card usage and monitor sales performance.
What You Will Do
Executes strategies, drives projects, manages gift card program, owns marketing plan, provides support for third parties, tracks key CX metrics, collects and analyzes customer feedback, presents CX performance reports, proposes actionable recommendations for continuous improvement.
Why It Might Be a Fit
The role requires excellent knowledge of MS Office, especially Excel, excellent use of the English language, creativity, innovative thinking, enthusiasm, and results orientation. The company offers competitive compensation, performance-based bonus scheme, comprehensive life and health insurance, flexible hybrid working model, psychological support, career growth opportunities, valuable experience, continuous learning, employee wellness program, and exclusive access to the employee app.
Requirements
- BSc in Marketing or relevant field
- 1-3 years of relevant professional experience, ideally in the Retail industry
- Excellent knowledge of MS Office, especially Excel
- Excellent use of the English language, both written and oral
- Creativity and innovative thinking
- Enthusiasm & results orientation
Benefits
- Competitive compensation & benefits package
- Performance-based bonus scheme
- Comprehensive life & health insurance
- Flexible hybrid working model
- Psychological support via a professional helpline
- Career growth opportunities
- Valuable experience in a well-known and fast-growing organization
- Continuous learning and upskilling through tailored programs
- Employee Wellness Program
- Exclusive access to the employee app
To apply for this job please visit jobs.workable.com.
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