Customer Experience Officer

Role Overview

Deliver high-quality customer service across multiple channels, including face-to-face, telephone, email, online chat, and CRM systems. Respond to customer enquiries, process customer payments, and provide administrative support.

What You Will Do

Manage customer complaints, process facility and venue booking requests, and maintain positive working relationships with internal departments and key stakeholders.

Why It Might Be a Fit

Demonstrated experience delivering high-quality customer service, strong stakeholder engagement skills, and excellent computer skills are essential. Ability to prioritise competing workloads, manage multiple tasks, and work effectively in a fast-paced environment is also required.

Requirements

• Demonstrated experience delivering high-quality customer service in a face-to-face or call centre environment.
• Strong stakeholder engagement skills, with the ability to build positive working relationships across an organisation.
• Excellent computer skills, including confidence using digital platforms and customer service systems.
• Highly developed written and verbal communication skills, with the ability to communicate effectively with a range of customers.
• Demonstrated problem-solving, conflict resolution, and complaint-handling skills.
• Experience using CRM systems to manage customer enquiries, service requests, and maintain accurate records.
• Ability to prioritise competing workloads, manage multiple tasks, and work effectively in a fast-paced environment.
• A positive, professional, and collaborative approach, with the ability to work effectively as part of a team.
• 2+ years experience in an administration support role within local government or working in a politically sensitive environment.