Customer Success Manager

Role Overview

As a Customer Success Manager, you’ll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Everpure Evergreen//One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Everpure.

What You Will Do

Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Everpure Evergreen//One / Flex / CBS journey. Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth.

Why It Might Be a Fit

We are looking for a Customer Success Manager who has business proficiency in English and German language (written and spoken), demonstrated experience in a customer-facing, relationship management role, and a deep understanding of enterprise data centre environments.

Requirements

• Business proficiency in English and German language (written and spoken)
• Demonstrated experience in a customer-facing, relationship management role
• A deep understanding of enterprise data centre environments
• The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences
• Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events

Tagged as: Project Management