Email & CRM Marketing Coordinator

Role Overview

Reporting to the CRM & Loyalty Manager, the CRM Coordinators play a key role in delivering CRM campaigns across email (EDM) and SMS. In this role, you’ll take ownership of end-to-end campaign execution while partnering with a broad range of stakeholders across the business.

What You Will Do

Manage the CRM campaign calendar, coordinating offers, content, assets, audiences, approvals and deadlines with cross-functional teams. Build, test, schedule and deploy email (EDM) and SMS campaigns in Salesforce Marketing Cloud.

Why It Might Be a Fit

2–3 years’ experience in CRM, email marketing, digital marketing or E-Commerce, ideally within retail, fashion or another high-volume environment. Experience managing high-volume email campaigns, including A/B testing, triggered messaging and marketing automation.

Requirements

• 2–3 years’ experience in CRM, email marketing, digital marketing or E-Commerce, ideally within retail, fashion or another high-volume environment.
• Bachelor’s degree in Marketing, Communications, Data Analytics or a related discipline.
• Experience managing high-volume email campaigns, including A/B testing, triggered messaging and marketing automation.
• Hands-on experience with Salesforce Marketing Cloud or a comparable platform; exposure to Journey Builder and Salesforce Data Cloud (or another CDP) is desirable.
• Strong attention to detail, organisational and analytical skills, with the ability to manage multiple deadlines and priorities.
• Confidence using Excel, PowerPoint and project management tools such as Asana or Jira.

Benefits

• Generous discounts on all brands – Calvin Klein, Tommy Hilfiger & Van Heusen
• Paid Parental Leave Scheme as per Company Policy
• Summertime hours schedule
• Corporate discount with Medibank
• Employee activities calendar
• Annual Flu Shot Clinic
• Free membership to Headspace meditation app
• Access to Employee Assistance program
• Referral bonus