AI Operations Lead

Role Overview

The AI Operations Lead owns how AI runs at QAD after go-live, keeping every live agent and AI tool reliable, observable, affordable, and supported. This is an operations and service ownership role, not a reporting role.

What You Will Do

The AI Operations Lead will run AI FinOps and consumption governance, build and run observability for the platform and every live agent, and stand up AI service management with IT. They will also own AI incident and problem management, including AI-specific incidents.

Why It Might Be a Fit

The ideal candidate has 15+ years in cloud or platform operations, site reliability engineering, or IT service management, including at least 3 years running ML, data, or Gen AI workloads in production. They should have experience with cloud FinOps, observability, and service management, as well as strong communication skills and the ability to explain cost and risk plainly.

Requirements

• 15+ years in cloud or platform operations, site reliability engineering, or IT service management
• Experience with cloud FinOps, observability, and service management
• Strong communication skills and ability to explain cost and risk plainly
• Experience running ML, data, or Gen AI workloads in production
• FinOps certification is welcome; evidence of savings that held is what matters

Benefits

• Compensation packages based on experience and desired skill set
• Opportunity to join a growing business, launching into its next phase of expansion and transformation
• Collaborative culture of smart and hard-working people who support one another to get the job done
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy
• Programs that help you strike a healthy work-life balance