Sales Operations Manager

Role Overview

The Sales & After Sales Operations Manager owns the operations desk between CGM and its dealer network for both lines — demand and supply planning, stock allocation, order-to-cash, dealer and workshop master data, the after-sales administration desk (claims, parts orders, registers), programme settlement and the dealer scorecard.

What You Will Do

Run the sales and inventory planning cycle, stock allocation and order-to-cash process, after-sales administration, dealer and workshop master data, onboarding and scorecards, programme settlement and reporting, and business systems ownership.

Why It Might Be a Fit

The ideal candidate combines hands-on distribution operations experience with a strong systems mindset, has run a transactional desk to deadlines, and is comfortable designing processes, controls and reporting standards from the ground up in a start-up environment.

Requirements

• 6–10 years in sales operations, commercial operations or distribution management, including at least 3 years in a dealer, distributor or franchised channel environment in Vietnam
• Experience in automotive, motorcycle, EV, consumer durables, FMCG or related industries is preferred
• Proven ownership of a sales and inventory planning cycle (PSI or S&OP), stock allocation and sell-in / sell-out reporting for a multi-outlet network
• Experience running or supervising an after-sales or warranty administration desk — claim batches, parts orders, registers — or a comparable transactional back office to deadlines
• Hands-on experience with ERP systems — Microsoft Dynamics 365 (F&O or Business Central) or Odoo — covering order-to-cash, inventory and serialized item handling; equivalent depth in SAP or Oracle is accepted
• Hands-on experience with a dealer management system and a CRM (Salesforce or equivalent), including lead lifecycle, routing rules and integration with transactional systems
• Strong systems mindset: able to design an operating process and translate it into business requirements, acceptance criteria and test scripts; track record from requirement to go-live
• Experience in commission, incentive or trade programme administration for channel partners is an advantage
• Experience in multinational companies, joint ventures or start-up / growth-stage environments is a plus
• Strong analytical capability: advanced Excel plus Power BI, SQL or an equivalent query tool
• Strong process design, documentation and control discipline; clear on separation of duties
• Good communication and stakeholder management across sales, after-sales, finance, dealers and vendors
• Ability to manage multiple workstreams and deadlines in a fast-paced environment
• Good written and spoken English and Vietnamese

Benefits

• Competitive salary
• Bonus
• Equity
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance