Role Overview
Join us in our mission to create solutions that help keep children safe online. As an Enterprise Customer Success Manager, you will build relationships with customers, proactively solve their problems, enhance customers usage through data analysis and training, and expand the customer throughout the Linewize Suite.
What You Will Do
You will have ultimate ownership for retaining and increasing ARR, building relationships, identifying customer challenges, increasing usage, and managing a portfolio of existing customers.
Why It Might Be a Fit
To be successful in this role, you must have strong business acumen, proficiency with MS Office, Google Workspace, and CRM software, excellent communication and presentation skills, and the ability to work effectively with a high degree of autonomy.
Requirements
- 4+ years of Account Management/Customer Success, preferably in the technology or SaaS space and managing large or strategic accounts
- Experience supporting multiple products and expanding customers into new products through upsell and cross-sell
- Bachelor’s degree or 4+ years of equivalent work experience
- Edtech experience preferred
Benefits
- Comprehensive benefits package including Medical, Dental, Vision, and 401K
- Paid Time Off
- Tech Allowance
To apply for this job please visit ats.rippling.com.
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