Role Overview
Deliver tech with purpose by building relationships with customers, proactively solving problems, and enhancing customer usage through data analysis and training. Reduce customer churn and increase revenue, satisfaction, and customer success.
What You Will Do
Build relationships, identify customer challenges, maintain accurate CRM data, increase usage, and support customer concerns via email, phone, meetings, and product check-ins.
Why It Might Be a Fit
Must have high business acumen, proficiency in MS Office and Google Workspace, excellent communication and presentation skills, and ability to prioritize customers and manage multiple escalations.
Requirements
- 2+ years of Account Management/Customer Success in the technology or SaaS space
- Experience in supporting multiple products and expanding customers into new products (Upsell/Xsell)
- Bachelor’s degree or 4+ years of equivalent work experience
- Edtech experience preferred
Benefits
- Learning Allowance
- Enhanced holiday & family leave
- Tech Allowance
To apply for this job please visit ats.rippling.com.
Follow us on social media