Specialist, Customer Experience

Role Overview

The Qosina Customer Experience Specialist will act as the primary point of contact for all customers post sale, maintaining customer relationships and communicating customer needs with all internal stakeholders.

What You Will Do

Communicate with customers via email and phone, process incoming orders, work with Purchasing and/or Supplier Relations, answer customer questions, review and coordinate customer questionnaires and surveys, gather and send documentation related to shipments, assist customers with part information and documentation, process customer returns and complaints, obtain forecasts from customers, work with the sales team to offer support and escalate any promising opportunities or issues.

Why It Might Be a Fit

The ideal candidate will have 2 years of customer service experience, excellent attention to detail, excellent communication and organizational skills, ability to multi-task and solve problems, experience with CRM and ERP systems preferred, and strong organizational, administrative, computer, communication, collaboration, independent, and analytical skills.

Requirements

• 2 years of customer service experience or equivalent added college
• Excellent attention to detail and ability to proofread
• Excellent communication and organizational skills
• Ability to multi-task and solve problems
• Experience with CRM and ERP systems preferred