CRM Manager

Role Overview

The CRM Manager will play a central role in transforming the CRM and data operations capability to become a proactive, governed, and outcomes-focused function. The role exists to close a real gap: today, data operations knowledge and risk sit informally across individuals rather than with one accountable owner.

What You Will Do

The CRM Manager will own platform governance and data operations for our HubSpot CRM, acting as the single point of accountability for how data, operations, and platform work intersect. This role will lead cross-team coordination, manage day-to-day HubSpot administration, and lead change management, adoption, and enablement for HubSpot across the business.

Why It Might Be a Fit

The ideal candidate will have significant experience in CRM, data operations, or platform management, including strong experience managing a team or function with direct accountability for outcomes. They will have a deep understanding of complex data structures and use cases, and how they map onto CRM platforms in practice.

Requirements

• Significant experience in CRM, data operations, or platform management
• Strong experience managing a team or function with direct accountability for outcomes
• Deep understanding of complex data structures and use cases
• Practical CRM expertise, specifically an understanding of how data, operations, and platform decisions intersect
• Experience leading or coordinating a team, with the judgement to manage risk and escalate appropriately
• HubSpot experience specifically is a strong advantage, though not a strict requirement if the underlying data/CRM platform expertise is deep

Benefits

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
• Enhanced maternity and paternity leave
• Generous pension through Royal London
• Comprehensive private medical insurance and wellness scheme through Vitality
• Cycle to work scheme
• A vibrant social environment and multicultural and multinational culture
• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme