Sales Operations Manager

Sales Operations Manager

About the Role

QSC India is looking for an experienced Sales Operations Manager to manage and strengthen our end-to-end sales operational processes in India. This role will be responsible for coordinating demand planning, order management, imports and exports, customs clearance, warehousing, logistics, invoicing, and customer order fulfilment.

The ideal candidate will bring 10+ years of experience in sales operations, supply chain, logistics, or order management, preferably within a multinational B2B organization, and should have strong hands-on experience with Oracle, SAP, or similar ERP platforms.

Key Responsibilities

• Lead demand planning and coordination to support sales forecasts and ongoing business requirements.
• Manage end-to-end import and export shipments, including shipment planning, documentation, coordination with freight forwarders, and timely delivery.
• Oversee customs clearance activities for imported shipments and coordinate with customs brokers/CHAs and logistics partners to ensure smooth clearance.
• Manage and coordinate local warehouse operations, including day-to-day inbound, storage, inventory movement, and outbound activities.
• Coordinate local inbound and outbound shipments to ensure timely and accurate movement and delivery of materials.
• Create and manage internal sales orders, closely monitoring order status and following through until completion.
• Manage customer sales orders from order creation through invoicing, dispatch, delivery coordination, and closure.
• Coordinate closely with Sales, Finance, Supply Chain, Warehouse, Customer Service, and other internal stakeholders to ensure accurate and timely order fulfilment.
• Ensure proper documentation and operational compliance for imports, exports, invoicing, dispatches, and customer deliveries.
• Work closely with logistics partners, freight forwarders, warehouse partners, and customs brokers to resolve operational issues and minimize delays.
• Maintain accurate sales and operational data within the ERP system and provide appropriate reports and updates to stakeholders.
• Identify opportunities to improve sales operations, order management, logistics, and warehouse processes to enhance efficiency and customer experience.

Required Experience & Skills

• 10+ years of relevant experience in Sales Operations, Supply Chain Operations, Logistics, Order Management, or a similar function.
• Strong hands-on experience managing sales orders, invoicing, dispatch, and order fulfilment.
• Extensive knowledge of import/export operations and customs clearance processes in India.
• Experience managing and coordinating with warehouses, logistics providers, freight forwarders, and customs brokers/CHAs.
• Strong understanding of inbound and outbound logistics operations.
• Experience in demand planning and coordination aligned with sales and business requirements.
• Strong hands-on experience with ERP systems such as Oracle or SAP, particularly in sales order and operational processes.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to manage multiple priorities and coordinate effectively across different internal and external stakeholders.
• Strong communication and stakeholder-management skills.
• High attention to detail with a strong focus on process accuracy and timely execution.

Preferred Profile

• Experience working in a multinational B2B organization with physical products and complex supply-chain operations.
• Experience supporting sales operations involving imported products and local distribution in India.
• Exposure to improving or standardizing order-to-cash, warehousing, logistics, and sales operations processes.
• Comfortable working in a fast-paced environment that requires both hands-on operational execution and cross-functional coordination.

Tagged as: Forecasting