Enterprise Customer Success Manager

Role Overview

This role requires a seasoned Customer Success Manager to grow our relationships with our enterprise-level clients, delighting them through exemplary customer support and technical expertise, and maintaining and driving revenue growth.

What You Will Do

Develop enterprise accounts into our highest value customers, quarterback complex software implementations, work closely with the onboarding team, and provide day-to-day guidance and support to managed accounts.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience in Customer Success Management, significant experience in enterprise and strategic account management, and the ability to drive revenue from top accounts through a consultative, relationship-driven sales approach.

Requirements

• 3+ years of experience in Customer Success Management (CSM), or comparable experience within the Title & Escrow industry
• Significant experience in enterprise and strategic account management or direct sales
• Experience owning, delighting, and growing top accounts
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
• Experience with Salesforce preferred
• Ability to get into the weeds and solve problems independently
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Technically fluent

Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parental leave
• Flexible time off policy
• Robust online onboarding program
• Biweekly all hands meetings
• Internal virtual events