Customer Success Manager – Chinese speaker

Role Overview

As a Customer Success Manager, you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions. You’ll manage a portfolio of accounts across our APAC market, acting as the main point of contact throughout the customer lifecycle.

What You Will Do

Build and maintain strong relationships with pharmaceutical clients post-sale, guide customers through the audit journey, conduct regular check-ins, and support onboarding, adoption, and ongoing engagement across a high volume of accounts.

Why It Might Be a Fit

We’re looking for a proactive and solution-oriented mindset, with the ability to work independently and as part of a team. You’ll be comfortable in a dynamic, fast-paced, and changing environment, and have a strong interest in the pharma or life sciences industry.

Requirements

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar)
• Excellent communication and interpersonal skills in English and Chinese
• Strong organizational skills and attention to detail
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team
• Interest in the pharma or life sciences industry
• Experience working with CRM tools (HubSpot preferred)

Benefits

• Competitive, annually reviewed compensation package
• Country vacation package
• Country specific benefits offering incl. private health care, fitness and meal allowances
• Annual personal development budget
• Hybrid working mode, plus up to 3 months of the year work from anywhere
• All the best kit and tools to work effectively
• Annual in person all company event and celebration in Europe
• Working with an exceptional team, doing some of the best work of your career

Tagged as: HubSpot