Senior Product Operations Manager

Role Overview

We are looking for a senior Product Operations Manager to build the operating system behind our product organization. Our customer base, our Product teams, and our R&D are growing fast, and the processes that connect them need an owner who can design them, run them, and prove they are working with the product team leaders.

What You Will Do

Own product metrics and performance reporting, define and build the product OKRs and KPIs, measure the process itself, run the product processes, close the feedback loop, instrument adoption, own the product enablement content system, hold the interfaces, drive NPI and product catalog.

Why It Might Be a Fit

Strong data instincts, excellent written communication, judgment to work with senior stakeholders, persistence to close loops that others leave open.

Requirements

• 5+ years in product operations, product management, business operations or a comparable role in a technology company
• A track record of designing a process from scratch, getting people to adopt it, and showing the result in numbers
• Experience building and running a performance reporting cadence for a leadership audience
• Strong data instincts: comfortable defining metrics, building dashboards, and working with tools like Jira, Confluence, Salesforce and BI or warehouse data
• Excellent written communication
• The judgment to work with senior stakeholders across R&D, Product, Marketing and Sales, and the persistence to close loops that others leave open