Role Overview
As a Customer Success Manager at Quest, you will help customers achieve value from their investment in our solutions. You will manage a portfolio of accounts, driving adoption, customer satisfaction, retention, and long-term success.
What You Will Do
Build trusted relationships with key customer stakeholders, develop and maintain Success Plans, drive product adoption and value realization, and partner with internal teams to deliver a seamless customer experience.
Why It Might Be a Fit
You will advocate for customer needs and provide feedback to internal teams to improve customer experience and business outcomes.
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar customer-facing role
- Experience managing enterprise customers in software, SaaS, cybersecurity, data management, or related technology environments
- Ability to build relationships with both business and technical stakeholders, including executive-level contacts
- Strong communication and presentation skills, with the ability to translate technical capabilities into business value
- Experience developing customer success plans and driving adoption, retention, and customer satisfaction
- Excellent organizational and project management skills, with the ability to manage multiple priorities
- Experience managing customer escalations and coordinating cross-functional teams
- Fluent in English
To apply for this job please visit careers-quest.icims.com.
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