Role Overview
We’re looking for an enthusiastic and client-focused Customer Success Manager to join our Equinox DACH team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.
What You Will Do
The role will include client relationship ownership, issue management, internal triage, escalation reduction, and proactive communication.
Why It Might Be a Fit
The successful candidate must be experienced in customer success, account management, or client services roles within a B2B SaaS or enterprise software environment, with a working knowledge of Intellectual Property law and practice.
Requirements
- Proven experience in a customer success, account management, or client services role within a B2B SaaS or enterprise software environment.
- A track record of working with enterprise or professional services clients.
- Working knowledge of Intellectual Property law and practice, especially patent, trademark, and design filing and prosecution processes.
- Prior hands-on experience using or implementing an IP Management System (IPMS), preferably Equinox.
- Fluency in English & German. French would be a plus.
Benefits
- Full time – permanent contract
- Flexible working hours, hybrid office/home working
- 25 days annual leave that increases with length of service
- An inclusive culture and international team
- Best of both worlds: agility and growth with structured onboarding and continuous learning
- A friendly team of intelligent, techy, creative and supportive people
To apply for this job please visit questel.bamboohr.com.
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