Customer Success Manager – IP Intelligence Software / French speaking

Role Overview

As a Customer Success Manager at Questel, you will play a crucial role in managing and growing relationships with some of our largest and most strategic accounts in France & Benelux.

What You Will Do

Deliver customized training sessions, support the Key Account Manager, organize workshops, monitor client success metrics, identify and pursue upsell opportunities, and collect and analyze client feedback.

Why It Might Be a Fit

The successful candidate must be a master’s degree holder in engineering, science, or a field focused on intellectual property, with professional experience in in-house patent analysis or intellectual property consulting.

Requirements

• Master’s degree in engineering, science, or a field focused on intellectual property
• Professional experience in in-house patent analysis or intellectual property consulting
• Excellent analytical, organizational, writing, editing, and verbal communication skills
• Strong presentation skills
• Sound judgment, discretion, professionalism, and integrity
• Excellent interpersonal skills and an engaging, proactive approach to collaboration
• Ability to identify client needs, understand service expectations, and recommend appropriate solutions
• Experience using Orbit Intellixir is preferred
• Proficiency with Microsoft Office applications
• Demonstrated ability to use AI tools to support presentation development
• Fluency in French and English is required; proficiency in an additional language is preferred but not required

Benefits

• Full time – permanent contract
• Flexible working hours, hybrid office/home working
• An inclusive culture and international team
• Best of both worlds: agility and growth with structured onboarding and continuous learning
• A friendly team of intelligent, techy, creative and supportive people