We’re looking for a Bilingual Retention Account Manager to join our team at Questrade Financial Group. The ideal candidate will have experience in customer service within the mortgage industry, strong negotiation and sales skills, and be able to work in a dynamic and fast-paced environment.
Requirements
- Renewing loans
- Proactive retention outreach
- Performing new loan submissions
- Maintaining key relationships
- Providing best in class service
- Assisting with residential mortgage retention activities
- Negotiating interest rates with borrowers
- Maximizing revenue opportunities
- Responding to inquiries in a timely manner
- Actively contacting existing customers
- Building relationships
- Promoting longer terms
- Identifying cross selling opportunities
- Maintaining up to date knowledge of competitors and market conditions
- Identifying and recommending process improvement initiatives
- Preparing timely reports
- Ensuring accurate record keeping
- Following AML procedures
- Proactively identifying actual and potential violations of AML regulatory requirements
Benefits
- Health & wellbeing resources and programs
- Paid vacation
- Personal and sick days
- Competitive compensation and benefits packages
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Inclusive and collaborative environment
To apply for this job please visit jobs.dayforcehcm.com.
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