Role Overview
The Senior Customer Success Manager is the constant in the customer’s journey, owning the relationship and driving measurable value. They will build relationships beyond the project team, keep a current stakeholder map, and run executive business reviews. The role requires a high-ownership, hands-on approach, with a focus on urgency and proactive communication.
What You Will Do
The Senior Customer Success Manager will own the relationship at every level, build relationships with executive sponsors, and drive tickets to closure. They will also act as the voice of the customer inside Rafay and the voice of Rafay to the customer’s leadership.
Why It Might Be a Fit
The ideal candidate will have a track record of owning enterprise relationships, delivering measurable customer value, and growing accounts through renewals and expansion. They will also have experience running escalations end to end and a willingness to travel within their region to meet customers in person.
Requirements
- 7+ years in customer-facing roles
- 3 years in post-sales customer success or technical account management
- Experience running escalations end to end
- Clear, direct executive communication
- A bias for urgency
- Willingness to travel within your region
- Bachelor’s degree in a technical or business field, or equivalent experience
Benefits
- Competitive salary
- Strong benefits
- Stock options
To apply for this job please visit linkedin.com.
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