Role Overview
Join a 60-person AI for Customer Service team as a Lead Data Analyst to shape how products are measured and decisions are made. Lead a team of data analysts, modernizing customer service with an agentic Generative AI stack, and champion AI tools that enable team members to self-serve in data analytics.
What You Will Do
Lead a team of data analysts, set the group’s standard for analytical rigor, own how the product organization measures success, and direct the team’s analysis through exploratory studies and hypothesis validation.
Why It Might Be a Fit
This role is perfect for those passionate about building first-version data infrastructure and want their work to directly shape how a product team thinks and decides.
Requirements
- More than 7 years of hands-on experience in data analytics, with a significant portion dedicated to product analytics.
- Experience leading data analysts: coaching, detailed work review, and developing people.
- Experience partnering with Product Managers and engineering teams to solve complex business problems.
- Demonstrated ability to translate business questions into analytical plans, and analysis results into business impact.
- Proven experience in data extraction, processing, and aggregation using SQL.
- Expertise with BI tools such as Tableau, DOMO, or Looker, including setting standards for dashboards and reporting.
- Fluent in English, with exceptional communication skills to collaborate effectively in a multinational environment.
- Japanese language proficiency at JLPT N2 or above, with experience communicating with business stakeholders in Japanese.
To apply for this job please visit rakuten.wd1.myworkdayjobs.com.
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