Customer Success Manager, Mid-Market | Lifecycle

Role Overview

The Customer Success Manager on the Lifecycle team owns the post-implementation experience for a book of mid-market customers, driving sustained adoption and customer satisfaction. They partner with Account Management on long-term account strategy and use AI tools daily to prepare for customer calls and operate at a pace traditional methods can’t match.

What You Will Do

Own the customer experience after implementation, drive sustained adoption, and act as each customer’s expert in finance workflows. Partner with Account Management on QBRs and business reviews, and spot opportunities for growth and bring them to Account Management.

Why It Might Be a Fit

This role requires a customer experience mindset, AI fluency, and a data-driven approach to managing a book. The ideal candidate has 5+ years of customer-facing experience, a proven track record of retaining customers, and experience owning a book of customers past launch and through renewal.

Requirements

• 5+ years of customer-facing experience in customer success, account management, or consulting
• Experience owning a book of customers past launch and through renewal
• AI fluency as a daily habit
• Ability to communicate Ramp’s impact in financial terms
• A data-driven approach to managing a book
• Technical and systems acumen to understand how Ramp fits into a customer’s finance stack
• A builder mindset
• Strong collaboration and influencing skills across Sales, Account Management, Product, Operations, and other GTM teams

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Tagged as: Data Analysis