Enterprise Customer Success Manager

Role Overview

Raspberry AI is looking for an Enterprise Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done.

What You Will Do

Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal. Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks.

Why It Might Be a Fit

Must-Haves: 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company. Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you’ve worked directly with VP- and C-suite stakeholders and understand how large brands make decisions.

Requirements

• 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
• Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts
• Proven experience driving AI or enterprise software adoption inside complex, matrix organizations
• Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
• Executive-level communication skills — polished, concise, and credible in any room

Benefits

• Competitive salary and equity options
• Unlimited PTO
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunity to work on cutting-edge AI technology with a high-impact team
• Fully remote with a supportive company culture