Senior Executive (Customer Experience)

Role Overview

Supports the Customer Experience function in day-to-day administration and coordination of CRM activities, maintaining accurate CRM data, and ensuring agreed CRM processes are consistently followed.

What You Will Do

Supports data extraction and preparation for regular CRM and Customer Experience reports, conducts regular checks to identify missing or incorrectly updated CRM records, and highlights recurring process gaps or system issues.

Why It Might Be a Fit

The ideal candidate will have experience in CRM data management, data analysis, and stakeholder coordination, with a focus on customer experience and process improvement.

Requirements

• Experience in CRM data management
• Data analysis skills
• Stakeholder coordination experience
• Customer experience and process improvement focus

Tagged as: Data Analysis