Role Overview
Join Razer as a Customer Operations Lead to drive operational excellence and transformation within the Customer Advocacy team, supporting global markets. Work with cross-functional teams to optimize workflows, drive project implementations, and explore opportunities to leverage AI, automation, and technology integration.
What You Will Do
Lead and coordinate projects, collaborate with IT, product, and technology teams, review and optimize operational workflows, and analyze operational data and customer feedback to identify trends and gaps.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of contact centre operations and process improvement, experience in project management, workflow optimization, and stakeholder coordination, and good knowledge of AI, automation, and practical business applications.
Requirements
- Diploma or Degree in Operations, IT, or a related discipline
- Minimum 5 years of experience in operations, project management, or contact centre environments
- Strong understanding of contact centre operations and process improvement
- Experience in project management, workflow optimization, and stakeholder coordination
- Good knowledge of AI, Generative AI, automation, and practical business applications
- Strong analytical, critical-thinking, and problem-solving skills
- Proficient in Microsoft Office, particularly Excel and PowerPoint
- Excellent communication skills with fluency in English and Mandarin
- Self-driven, resourceful, adaptable, and able to manage multiple priorities in a fast-paced environment
To apply for this job please visit razer.wd3.myworkdayjobs.com.
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