Bilingual Senior Manager, Operations Enablement Specialist

Role Overview

You will lead strategic operational enablement initiatives across Commercial Banking Operations (CBO) Centres. You will drive complex escalation resolutions, champion National Office change enablement and build organizational capability through data-driven insights and strategic coaching.

What You Will Do

Bridge strategy and execution, translating high-level priorities into practical, measurable actions and develop comprehensive team data and insights to drive operational decision-making. Analyze escalations and floor support data to identify patterns, gaps, and opportunities for continuous improvement.

Why It Might Be a Fit

Must-have: 5+ years’ people management experience, within a banking operations environment. Ability to define vision and drive organizational alignment across multiple functions. Bilingualism (English and French) required.

Requirements

• 5+ years’ people management experience, within a banking operations environment
• Ability to define vision and drive organizational alignment across multiple functions
• Bilingualism (English and French) required
• Proven background in handling complex multi-layered client escalations
• Stakeholder Influence and Management driving alignment across diverse teams
• Communication Excellence, and ability to deliver clear and compelling communication across all organizational levels
• Advanced Data Analytics & Interpretation with the ability to translate data into actional business insights
• Comfortable with ambiguity, and ability to take ownership to provide solutions with a high level of initiative and motivation
• Strong problem-solving skills, with keen attention to detail
• Continuous Improvement Mindset, fostering innovation

Benefits

• Ability to make a difference and lasting impact
• Work with a dynamic and supportive team
• Competitive salary
• Benefits package
• Opportunities for growth and development