Role Overview
Own a book of business across Pro package clients, responsible for adoption, retention, and growth. High-ownership role, touching everything from onboarding to churn saves to surfacing product gaps.
What You Will Do
Own onboarding, manage portfolios, monitor account health, run failed payment recovery, and pull usage data to prioritize time.
Why It Might Be a Fit
Have 3+ years of experience in customer success, account management, or a client-facing role, with hands-on knowledge of TikTok Shop and strong communication skills.
Requirements
- 3+ years of experience in customer success, account management, or a client-facing role
- Hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools
- Strong communication skills
- Ability to manage clients
- Highly organized with a bias toward follow-through and accountability
To apply for this job please visit jobs.ashbyhq.com.
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