Role Overview
We’re hiring a Customer Success Manager to own a book of business across our Pro package clients. You’ll be the main point of contact for your accounts from onboarding through renewal, responsible for adoption, retention, and growth.
What You Will Do
Own onboarding for new subscribers, manage a portfolio of brand and agency accounts, monitor account health, and run failed payment recovery and billing follow-up.
Why It Might Be a Fit
You’ll be successful if you have 3+ years of experience in customer success, account management, or a client-facing role, and have hands-on knowledge of TikTok Shop.
Requirements
- 3+ years of experience in customer success, account management, or a client-facing role
- Hands-on knowledge of TikTok Shop, including strategy, affiliate programs, and automation tools
- Agency background preferred
To apply for this job please visit jobs.ashbyhq.com.
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