Inside Sales Representative

Role Overview

The Inside Sales/Dispatch position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. The incumbent ensures quality solutions and service by acting as a virtual link between customers, sales, dispatch, and management. This position will be working approximately 80% in the office and 20% out in the Yard and will cross train as a Dispatcher as well.

What You Will Do

Responsibilities include answering and documenting all incoming telephone calls to assist customers with rental needs, performing routine rental transactions, assisting walk-in customers, and communicating via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders.

Why It Might Be a Fit

To be successful in this role, you must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills. You should be comfortable working with a team and independently, and have strong communication skills to include active listening and assimilating information; both verbal and written.

Requirements

• A minimum of 2 years experience working in customer service role, managing logistics, or coordinating activities
• A minimum of 2 years Inside sales (direct customer contact) experience preferred
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills
• Be comfortable working with a team and independently, any task could go either way
• Possess knowledge of the geographical layout of the local area, ability to read maps, and navigate GPS
• Strong communication skills to include active listening and assimilating information; both verbal and written
• Aptitude for problem-solving in a fast-paced environment
• Exceptional organizational skills and effective time management
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred!
• Ability to focus on details and complete tasks with accuracy
• Adaptability to adjust priorities and plans based on orders received
• Proficiency in basic computer and typing skills
• Be capable of collaborating with other team members: You’ve got sales goals, and you can’t meet all of them alone.
• Ability to read, write, and speak English, bilingual is a plus
• Knowledge of applicable DOT rules, regulations and laws is a plus

Benefits

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• ‘My Holiday’ Benefit lets you celebrate a holiday that’s special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
• Robust overall Benefits available